Question 1

Can I customize my itinerary?

Accepted Answer

Entirely. Every TravelLuxuria journey is written from scratch around your interests, pace and travelling party. Signature routes are simply starting points.

Question 2

Do you provide airport pickup?

Accepted Answer

Yes. We offer meet-and-greet arrivals at every airport we serve, including name board greeting, luggage assistance and flight monitoring in case of delays.

Question 3

Are your tours private?

Accepted Answer

Always. We never combine parties. Your vehicle, guide and schedule are yours alone.

Question 4

Do your drivers speak English?

Accepted Answer

All chauffeurs communicate in English at a practical level, and every guided tour includes a fluent English-speaking guide.

Question 5

Can I change destinations during the tour?

Accepted Answer

Yes, within reason and driving hours. Simply tell your guide on the day and we will adjust the route.

Question 6

Can children join the tours?

Accepted Answer

Of course. We provide complimentary child and booster seats and pace the day around younger travellers.

Question 7

What payment methods do you accept?

Accepted Answer

Major credit cards, international bank transfer and secure payment links. Payment is due after your itinerary is confirmed.

Question 8

Can I book last minute?

Accepted Answer

We accept requests up to 48 hours before travel subject to vehicle and guide availability. Peak seasons book several months ahead.

Question 9

How far in advance should I book?

Accepted Answer

We recommend two to three months for cherry blossom, autumn foliage and year-end travel, and three to four weeks otherwise.

Question 10

Is hotel pickup included?

Accepted Answer

Yes. All private tours begin and end at your hotel, residence or cruise terminal.

Question 11

What languages are available for guides?

Accepted Answer

English as standard. Japanese, Korean, Mandarin, Arabic and selected European languages can be arranged on request.

Question 12

Are entrance fees and meals included?

Accepted Answer

Your quotation states exactly what is included. We can pre-book entrance tickets and restaurant reservations for a seamless day.

Question 13

What happens if it rains?

Accepted Answer

Your guide will reshape the day around indoor experiences — museums, ateliers, tea houses and covered markets — at no extra cost.

Question 14

Do you offer multi-day and multi-country journeys?

Accepted Answer

Yes. Multi-day journeys across Japan, and combined itineraries such as Singapore–Malaysia or Dubai–Abu Dhabi, are among our most requested.

Question 15

How many guests can one vehicle carry?

Accepted Answer

From private sedans for two guests to Grand Cabin vans for nine. Larger parties travel in a coordinated convoy with dedicated guides.

Question 16

Is there a cancellation policy?

Accepted Answer

Free cancellation up to seven days before departure. Within seven days, a partial fee applies. Full terms accompany your confirmation.

Question 17

Do you arrange hotels and restaurant reservations?

Accepted Answer

We can recommend and reserve luxury properties and hard-to-book tables as part of your concierge service.

Question 18

Are your vehicles insured?

Accepted Answer

Every vehicle is fully licensed, commercially insured and inspected. Passenger insurance is included on all journeys.

Question 19

Can you accommodate dietary or accessibility needs?

Accepted Answer

Yes. Share requirements in your inquiry — halal, vegetarian, allergy-aware dining and step-free routing are all arranged regularly.

Question 20

Do you offer corporate and incentive travel?

Accepted Answer

We host executive transfers, client programmes and small incentive groups with confidentiality and precise timing.

Question 21

What is your response time?

Accepted Answer

Inquiries receive a personal reply within 24 hours, usually far sooner. Urgent requests can reach us on WhatsApp.

Question 22

Are gratuities expected?

Accepted Answer

Never required. Tipping is not customary in Japan, and elsewhere it remains entirely at your discretion.

Questions travellers ask us most

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